# Inflo Health

> Never Miss a Follow-Up


## Posts

- [AI That Puts People at the Top](https://inflohealth.com/blog/ai-that-puts-people-at-the-top/): In today’s AI-saturated headlines, the question is often framed as a binary: Will AI replace doctors? But this narrative misses a far more powerful truth—one that is unfolding every day inside hospitals and health systems. When built thoughtfully and applied responsibly, AI doesn’t replace clinicians. It promotes them. It fills in gaps, connects the dots, and delivers timely insights—so that human expertise can shine exactly where it’s needed most. Healthcare, especially in the context of radiology follow-up, offers a compelling case study in how AI can elevate—not eliminate—the role of the clinician. From identifying overlooked recommendations to orchestrating care across […]
- [Reflections on Our Conversation with Melonie Lagalante, FACHE](https://inflohealth.com/podcast/reflections-on-our-conversation-with-melonie-lagalante-fache/): In this “After the Chaos” episode, Angela and Kandice reflect on their conversation with Melonie Lagalante, FACHE—a powerhouse leader driving community-focused transformation at St. Tammany Health System. From her ability to fast-track the implementation of innovation to her deeply rooted leadership philosophy, Melonie exemplifies what it means to lead with urgency, purpose, and humility. Angela and Kandice discuss how Melonie’s commitment to decentralizing decision-making and empowering teams fuels a culture of trust, action, and long-term retention. They also reflect on the evolving role of hospitals as community anchors and how Melonie’s team models excellence in both care and collaboration.
- [Culture Eats Chaos for Breakfast](https://inflohealth.com/podcast/culture-eats-chaos-for-breakfast/): In this episode of Success in Chaos, Angela and Kandice sit down with Melonie Lagalante, FACHE, Assistant Vice President of Diagnostic and Outpatient Services at St. Tammany Health System. From her deep Louisiana roots to her professional journey, Melonie shares how a community hospital became a national model for quality, innovation, and workforce resilience. Melonie opens up about what it means to lead through uncertainty without losing sight of what matters most: people. Her leadership approach blends humility, competitive spirit, and an unwavering belief that mission, vision, and values must be more than wall art, they must drive decisions at […]
- [Closing the Loop: A Maturity Model for High-Reliability Follow-Up in Radiology](https://inflohealth.com/blog/closing-the-loop-a-maturity-model-for-high-reliability-follow-up-in-radiology/): Each year, nearly 37 million patients in the U.S. receive a radiologist’s recommendation for follow-up imaging. And yet, research shows that up to half of those follow-ups are never completed. This is not due to negligence or a lack of care—it’s the result of deeply embedded structural failures in the healthcare system. Fragmented communication, manual processes, inconsistent documentation, and diffuse accountability allow important recommendations to fall through the cracks. To move beyond this status quo, healthcare organizations must move toward a quality improvement framework that increases follow-up adherence, helps providers recapture lost revenue, reduces variability in the process, and adds […]
- [Reflections on Our Conversation with Kara Trott](https://inflohealth.com/podcast/reflections-on-our-conversation-with-kara-trott/): In this “After the Chaos” episode, Kandice Garcia Tomkins and Angela Adams unpack their enlightening conversation with healthcare innovator Kara Trott. They delve deeply into Kara’s strategic approach to navigating and solving the complexities of healthcare through rigorous data analysis, patient-centric storytelling, and empathy-driven solutions. Kandice and Angela highlight Kara’s visionary foresight, emphasizing the importance of slowing down to fully understand problems before rushing to solutions, and discuss her remarkable ability to stay relevant in the ever-evolving healthcare landscape. This reflection is an essential listen for leaders seeking actionable insights on sustaining innovation and impactful leadership in healthcare.
- [Understanding the Patient's Journey through Chaos](https://inflohealth.com/podcast/understanding-the-patients-journey-through-chaos/): Angela and Kandice welcome healthcare innovator Kara Trott, founder and former CEO of Quantum Health. In this inspiring episode, Kara shares insights from her incredible journey of transforming consumer healthcare navigation into a billion-dollar business.  Kara’s new book, No One Alone: Humanizing Healthcare as an Outsider, explores how empathy, consumer-centric approaches, and strategic innovation can profoundly impact healthcare. Listen in to discover how embracing the consumer experience, leveraging outsider perspectives, and building mission-driven companies can effectively disrupt the chaos of healthcare. You can click here to purchase your copy of No One Alone! Episode chapter guide: 03:12 A Journey from Law to […]
- [The Cost of Missed Radiology Follow-Ups](https://inflohealth.com/blog/the-cost-of-missed-radiology-follow-ups/): How to Build a High-Reliability Program Each year, over 370 million radiology studies are performed in the U.S. Alone, 10% of those studies—more than 37 million—include recommendations for additional imaging. Yet, nearly half of those recommendations go unfulfilled. That means 18.5 million patients each year may miss a crucial follow-up, many due to system failures, not clinical decisions. The consequences can be devastating. This isn’t a theoretical problem. It’s personal. Take Jill’s story—shared by Angela Adams, RN, CEO of Inflo Health. Jill went to the ER with appendicitis. Her CT also revealed a breast lesion, which was never communicated to […]
- [Driving High-Reliability Follow-Up Without More Staff](https://inflohealth.com/blog/driving-high-reliability-follow-up-without-more-staff/): AI is often heralded as the answer to healthcare’s biggest challenges. But what actually works when it comes to ensuring follow-up on radiology recommendations? The answer lies in combining human-centered AI with high-reliability principles—a strategy that elevates the clinical team, not replaces them. What Is Human-Centered AI? Angela Adams, RN, CEO of Inflo Health, says it best: “The most effective AI-enabled solutions elevate the work of the human.” In radiology follow-up, AI should: Designing for High Reliability Inflo Health’s solution is built around the five high-reliability organization (HRO) pillars, operationalized through the platform: HRO Principle Technology Application Outcomes Preoccupation with […]
- [The Hidden AI Problem in Radiology: Why More Detection Creates More Risk](https://inflohealth.com/news/the-hidden-ai-problem-in-radiology-why-more-detection-creates-more-risk/): Artificial intelligence (AI) is rapidly transforming radiology by enhancing image interpretation and increasing detection of abnormalities, including subtle or early-stage findings. However, Inflo Health CEO Angela Adams’ article in Onco’Zine spotlights a critical and often overlooked consequence of this technological leap: the unintended risks of over-detection. While AI tools improve sensitivity, they also identify many incidental findings—some clinically irrelevant, others ambiguous—which can lead to a surge in follow-up tests, unnecessary procedures, patient anxiety, and escalating healthcare costs. This raises a paradox: detection without context can result in more harm than good. One major concern is the increase in false positives […]
- [Using Automation and AI for Better Patient Follow-Up: What Really Works?](https://inflohealth.com/blog/using-automation-and-ai-for-better-patient-follow-up-what-really-works/): One important challenge in healthcare is making sure that patients get timely and appropriate follow-up after radiology exams. If follow-ups are missed or delayed, it can lead to bad health outcomes, legal issues, and financial losses for healthcare systems. Recently, automation and artificial intelligence (AI) have come into play as valuable tools to help solve these problems. They can streamline processes, make follow-up easier, and keep patients safer. In this post, we will look at how AI and automation are changing radiology follow-up, using examples and insights from real world application and the American College of Radiology (ACR). Why Automation […]
- [Griffin Health: A Model for AI Integration in Healthcare](https://inflohealth.com/case-studies/griffin-health-a-model-for-ai-integration-in-healthcare/): “These are real lives, potentially extended or saved because an AI system surfaced the right data at the right time, and our teams were equipped to act on it.” Todd Liu, COO, Griffin Health. Addressing Radiology Follow-Up Challenges In the healthcare industry, it’s a well-documented issue that approximately 50% of recommended follow-up imaging studies are not completed, often due to inconsistent handoffs, lack of centralized tracking, and communication gaps between departments. Griffin Health faced similar challenges. Hampered by manual processes, resource constraints, and process and communication gaps, the care navigators relied on heroic efforts to ensure follow-up care with little […]
- [Reflections on Our Conversation with John Hill](https://inflohealth.com/podcast/after-the-chaos/): In this episode of After the Chaos, Kandice and Angela reflect on their discussion with John Hill, emphasizing the importance of authenticity, clarity, and the balance between logistics and humanity in leadership. They explore how effective communication and a clear mission can drive success in organizations, particularly in healthcare. The conversation also touches on the potential for innovation that arises from chaotic situations, highlighting the need for leaders to navigate both the logistical and human aspects of their roles. Episode chapter guide: 00:00 After the Chaos: Reflections on the conversation with John Hill02:20 The Importance of Clarity in Leadership04:54 Balancing […]
- [Leading through Chaos](https://inflohealth.com/podcast/leading-through-chaos/): In this episode of Success in Chaos, Angela Adams, RN, and Kandice Garcia Tomkins, RN, talk with John Hill, founder and principal of Healthcare Consensus Partners and a seasoned healthcare executive with over 25 years of leadership across for-profit, nonprofit, and faith-based health systems. They discuss the chaotic healthcare landscape and the essential qualities of effective leadership in such an environment. John shares insights on the importance of focus, clarity, and authenticity in leadership, especially during transformative times. He emphasizes the need for leaders to connect with their personal ‘why’ and to foster alignment within their teams to navigate challenges […]
- [6 Best Practices for Patient Communication in Radiology Follow-Up](https://inflohealth.com/blog/6-best-practices-for-patient-communication-in-radiology-follow-up/): How you communicate with patients about follow-up care impacts: Up to 50% of imaging exams that require follow-up care are missed. Many steps across the process can fail. From documentation of a recommendation for additional imaging to ordering the follow-up scan and setting the appointment, the path to closing a follow-up is rarely straightforward.  An Overlooked Obstacle: Ineffective Patient Communication A high-reliability follow-up strategy isn’t just about tracking tasks—it’s about ensuring patients understand what’s next and why it matters. That means speaking, avoiding jargon, and delivering information in a way that empowers patients to act. Here are six communication best […]
- [Closing the Loop on Incidental Findings: St. Tammany Health System's Journey Combining Six Sigma, Technology, and the ACR ImPower Program](https://inflohealth.com/case-studies/closing-the-loop-on-incidental-findings-st-tammany-health-systems-journey-combining-six-sigma-technology-and-the-acr-impower-program/): Approximately 50% of imaging exams include a finding that necessitates additional imaging, yet closure rates for recommended follow-ups can be as low as 30%. Recognizing this significant gap and the associated risks to care continuity, timely diagnosis, and patient outcomes, St. Tammany Health System (STHS) in Southern Louisiana prioritized establishing a high-reliability follow-up program focused on improving follow-up closure rates, the clarity and appropriateness of recommendations for additional imaging, and lowering task demands on staff. STHS already had a strong and established Six Sigma process improvement foundation. They hypothesized that partnering with the American College of Radiology (ACR) Learning Network ImPower Program would […]
- [ACR Highlights EAMC’s High-Reliability Radiology Follow-Up Success with Inflo Health](https://inflohealth.com/news/acr-highlights-east-alabamas-high-reliability-radiology-follow-up-success-with-inflo-health/): In its latest Bulletin, the American College of Radiology (ACR) spotlighted a critical challenge in radiology—missed follow-ups—and the innovative efforts underway to solve it. The article, “Making Follow-Ups Count with Process, People, and AI,” profiles East Alabama Medical Center’s (EAMC’s) adoption of a high-reliability framework powered by Inflo Health to close care gaps in radiology. The piece explores how nearly 50% of follow-up imaging recommendations across the U.S. are missed, contributing to delayed diagnoses, patient harm, and lost revenue. Recognizing the urgency, EAMC partnered with Inflo Health to ensure follow-up recommendations are consistently identified, tracked, and completed—without burdening care teams. This collaborative approach […]
- [Insights into Building Resilient Systems within Healthcare](https://inflohealth.com/news/insights-into-building-resilient-systems-within-radiology/): In her article, “Success in Chaos: Building Resilient Systems for an Unpredictable Future,” Angela Adams, CEO of Inflo Health, emphasizes that chaos is an inherent aspect of healthcare, not an anomaly. With persistent challenges like workforce shortages, evolving reimbursement models, and the rise of AI, healthcare systems must prioritize resilience over mere agility. Adams advocates for high-reliability systems that anticipate failures, respond swiftly, and learn continuously. She highlights radiology as a prime example of complexity, where incidental findings often go unaddressed due to fragmented follow-up processes. The integration of AI has increased the detection of such findings, but without robust […]
- [AI Detection Algorithms and High-Reliablity Follow-up in Radiology](https://inflohealth.com/blog/ai-detection-algorithms-and-high-reliablity-follow-up-in-radiology/): Artificial intelligence (AI) has significantly advanced radiology, transforming the speed and precision with which incidental findings such as nodules, masses, and vascular irregularities are detected. AI-driven tools enhance diagnostic accuracy, notably in lung cancer screening and breast imaging, where research demonstrates reductions in false positives and unnecessary biopsies when effectively calibrated (Megat, et al., 2025) (Chang, et al., 2025) . While the integration of AI into radiology has greatly enhanced the ability to detect subtle or incidental findings with greater speed and accuracy, it has also introduced new complexities into clinical practice. As these tools increase both the number and […]
- [Is Your EHR Enough? Closing the Gap on Missed Radiology Follow-ups](https://inflohealth.com/blog/is-your-ehr-enough-closing-the-gap-on-missed-radiology-follow-ups/): Every year, millions of radiology follow-ups slip through the cracks. These missed follow-ups a represent significant clinical and financial risk. Radiology reports often contain critcal findings, such as lung nodules or other anomalies, requiring timely follow-up to ensure early intervention. When these follow-ups are missed, patient safety, clinical outcomes, and hospital revenues suffer. The inherent limitations of Electronic Health Records (EHRs) compound this issue. While EHRs are essential for documentation and basic follow-up tasks, their capabilities fall short of providing a comprehensive, reliable solution. EHR systems typically allow radiologists to use structured picklists for consistent documentation and initiate provider notifications, but […]
- [Value Based Care and Radiology Attributed Follow-up Recommendations – A Data Analysis](https://inflohealth.com/blog/value-based-care-and-radiology-attributed-follow-up/): Radiology attributed follow-up completion is rapidly becoming a cornerstone of effective value-based care. This transition is driven by its potential to drastically reduce healthcare costs and, more importantly, improve patient outcomes. The following data and analysis underscore the financial and clinical imperative to prioritize timely follow-ups after radiological imaging. In healthcare today, ~15% of all radiology studies recommend additional imaging to investigate potentially significant findings. From 100,000 hypothetical imaging studies, approximately 15,000 would result in recommendations for further follow-up. Notably, among these, 4%—or about 600 cases—represent actual malignancies. Unfortunately, the current healthcare landscape is marked by a startling statistic: 50% […]
- [Is Healthcare Chaos?](https://inflohealth.com/podcast/podcast-is-healthcare-chaos-a-conversation-with-dr-david-larson/): Dr. Larson shares insights on leadership in complex adaptive systems, the significance of selecting the right goals, and the lessons learned from both successes and failures in healthcare improvement projects.  Episode chapter guide: 00:00 Introduction to Success in Chaos04:08 Understanding Chaos in Healthcare09:08 Navigating Complexity in Healthcare Systems13:06 Empowering Teams for Success14:36 Leadership in Complex Adaptive Systems18:50 Selecting Goals for Impact24:43 Learning from Failures30:25 Celebrating Success Stories35:09 Recommended Reads for Healthcare Leader Dr. Larson’s Reading List
- [Sentara and Inflo Health Unite for Next-Generation Follow-Up Care](https://inflohealth.com/news/sentara-and-inflo-health-unite-for-next-generation-care/): Atlanta, GA [March 26, 2025]—Inflo Health, a leading innovator in high-reliability follow-up care solutions, today announced a new partnership with Sentara, the leading, integrated, not-for-profit healthcare system serving North Carolina and Virginia. This collaboration is designed to improve follow-up care for Sentara’s patient population, advancing Sentara’s goals of innovation, exceptional patient experience, and clinical quality. “Good healthcare outcomes require a partnership among providers, patients and clinical support teams, such as care managers and navigators,” said Kurt Hofelich, MSPT, Vice President of Ambulatory Services for Sentara Health. “We believe Inflo Health will help us ensure that patients needing follow-up care are […]
- [Building Trust in AI](https://inflohealth.com/videos/building-trust-in-ai/)
- [East Alabama Medical Center Case Study](https://inflohealth.com/videos/east-alabama-medical-center-case-study/): A distinguished panel featuring Kandice Garcia Tomkins, MS, RN, Quality Improvement Director of the ACR Learning Network, Mary Carter Gilbert, BSN, RN, Clinical Outcomes Coordinator in the EAMC Office of Patient Safety, and Angela Adams, RN, CEO of Inflo Health, explains how the ACR ImPower Program methodology can be executed across the pillars of people, processes, and technology. Using EAMC’s success story as a centerpiece, we explore how the ACR ImPower Program helps healthcare organizations engage with cutting-edge technology solutions and learn alongside industry leaders.
- [AI Is Improving Follow-Up Care](https://inflohealth.com/blog/ai-is-improving-follow-up-care/): From remote patient monitoring to advanced diagnostic support, AI is redefining how healthcare professionals track patient well-being and follow up on medical treatments. A recent article in InformationWeek highlights that these cutting-edge technologies enable clinicians to make faster, more precise decisions, ultimately improving patient care. One of the pivotal insights comes from Angela Adams, RN, CEO of Inflo Health, who underscores the importance of ensuring that AI tools are seamlessly integrated into the realities of healthcare practice. As she emphasizes, “We didn’t just focus on the math and the AI problem. We focused on taking that information that we identified and making […]
- [St. Tammany Health System and Inflo Health Partner to Drive Quality Excellence in Radiology Follow-up Care](https://inflohealth.com/news/st-tammany-health-system-and-inflo-health/): Atlanta, GA (February 20, 2025) — St. Tammany Health System (STHS) has announced a strategic partnership with Inflo Health, a leader in high-reliability follow-up solutions for radiology, to advance the quality and safety of patient care in St. Tammany. This collaboration reflects the health system’s unwavering commitment to delivering world-class healthcare close to home and its responsiveness to the needs of the Northshore community. Building on its legacy of excellence, including an unparalleled streak of 18 consecutive “A” grades for patient safety from The Leapfrog Group—the only health system in Louisiana with this record—STHS is further investing in solutions that […]
- [A Tale of Two Data Sets: How Real-World Follow-Up Differs from Published Studies](https://inflohealth.com/blog/a-tale-of-two-data-sets-how-real-world-follow-up-differs-from-published-studies/): In radiology, attributed recommendations for patient follow-up are critical for ensuring appropriate and timely care. Studies that examine the prevalence of these follow-up recommendations can be invaluable for understanding their volume and essential attributes. Yet, the applicability of these studies often varies based on provider type, clinical environment, and the real-world challenges that healthcare teams face every day. At Inflo Health, we bring a unique perspective to analyzing follow-up recommendations. Our platform ingests and processes millions of radiology reports, leveraging advanced natural language processing (NLP) capabilities to extract and interpret context-aware data about follow-up recommendations. As an American College of […]
- [Boost Your Imaging Center’s Performance with These 6 Follow-Up Program Benefits](https://inflohealth.com/blog/six-steps-boosting-imaging-center-follow-up/): In an increasingly competitive healthcare landscape, imaging centers must demonstrate exceptional follow-up management to retain patients, strengthen relationships with referring providers, and manage liability risks. By automating follow-up identification and processes—especially for incidental or actionable findings—centers can maximize revenue and elevate patient care standards, all without expanding their workforce. 1. The Financial Upside: Reducing Patient Leakage and Boosting Revenue Why Reducing Patient Leakage Matters Patient leakage occurs when individuals leave your healthcare network before completing recommended services-whether it’s follow-up imaging or additional treatment. This phenomenon represents a significant revenue drain: some reports suggest that preventing leakage can increase provider income […]
- [Top 9 Things Hospitals Need to Know About Closing the Radiology Follow-Up Loop](https://inflohealth.com/blog/top-9-things-hospitals-need-to-know-about-closing-the-radiology-follow-up-loop/): Ensuring that radiology follow-up recommendations are effectively closed in the complex healthcare landscape is crucial for patient safety, optimal outcomes, and minimizing legal risks. Failure to close follow-ups can lead to delayed diagnoses, compromised patient care, and increased malpractice liabilities. This article explores the top nine strategies hospitals should implement to improve the closure rates of radiology follow-ups based on the latest research and evidence-based practices. 1. Significance of the Follow-up Problem Understanding the Impact of Missed Follow-ups Failure to follow up on radiology recommendations is pervasive across healthcare settings. Closure rates—the rate at which follow-up actions are completed after […]
- [The Growing Challenge of Missed Radiology Follow-Ups: Causes, Consequences, and Opportunities for Improvement](https://inflohealth.com/blog/the-growing-challenge-of-missed-radiology-follow-ups/): Radiology offers vital diagnostic insights that inform patient management decisions across medical specialties. Yet, a significant share of radiology follow-up recommendations—around 50%—are missed, leading to delayed diagnoses, increased liability risk, and avoidable healthcare costs. These missed follow-ups have garnered the attention of healthcare stakeholders, from frontline radiologists to hospital administrators and national organizations such as the American College of Radiology (ACR). This article examines the scope of the problem, discusses underlying causes, and highlights potential solutions, incorporating insights from multiple peer-reviewed studies and relevant guidelines. Understanding the Magnitude of Missed Follow-Ups Numbers vary on the magnitude of the missed follow-up […]
- [Comparing LLMs to Extract Recommendations for Additional Imaging: Performance, Shortcomings, and Next Steps](https://inflohealth.com/blog/comparing-llms-to-extract-recommendations-for-additional-imaging-performance-shortcomings-and-next-steps/): Large Language Models (LLMs) have become a cornerstone of natural language processing (NLP) across complex fields, including radiology. While they excel at various information extraction tasks, they also have notable limitations. This post explores key performance aspects of widely available LLMs—GPT, Claude, and LlaMA—in radiology report analysis, highlights their common shortcomings, and points to a modular alternative designed to address these challenges. Overview of LLM Performance in Radiology LLMs are adept at handling nuanced language and context. In medical documents, including radiology reports, they can detect terms like “nodule,” “lesion,” and “mass,” which may be used interchangeably to describe similar […]
- [Building Trust in AI: A Collaborative Approach in Radiology at EAMC](https://inflohealth.com/blog/building-trust-in-ai-a-collaborative-approach-in-radiology-at-eamc/): How do you build genuine trust in Artificial Intelligence (AI) within a clinical setting—especially one as data-intensive as radiology? East Alabama Medical Center (EAMC) recently took on this challenge as part of the American College of Radiology (ACR) ImPower program. By actively engaging stakeholders, sharing data openly, and ensuring that AI solutions align with clinical priorities, EAMC fostered an environment where clinicians and radiologists view AI as a valuable partner rather than a threat. In the session “Building Trust in AI: A Collaborative Approach in Radiology at EAMC,” leaders from EAMC, the ACR Learning Network, and Inflo Health detailed their […]
- [Proven Strategies for Radiology Directors to Improve RAI Follow-Up](https://inflohealth.com/blog/proven-strategies-for-radiology-directors-to-improve-rai-follow-up/): In radiology departments, each diagnostic test result that indicates a finding requiring follow-up is more than just a piece of clinical data—it is a vital step toward patient health and safety. Radiology directors have a pivotal role in ensuring these findings do not slip through the cracks. One of the most critical metrics is closure (or completion) rates for recommendations for additional imaging (RAIs). This measures how effectively patients are tracked from when an actionable finding is identified until the recommended follow-up is completed. Inadequate follow-up can lead to missed diagnoses, delayed treatments, and ultimately poorer outcomes. This article explores […]
- [Terrebonne General Health System and Inflo Health Partner to Enhance Patient Care, Reducing Delays and Improving Outcomes](https://inflohealth.com/news/terrebonne-general-health-system-and-inflo-health-partner-to-enhance-patient-care-reducing-delays-and-improving-outcomes/): Atlanta, GA (November 13, 2024) — Inflo Health, the leading innovator in AI-driven radiology follow-up solutions, today announced the launch of a new partnership with Terrebonne General Health System to improve radiology follow-up care. The program will initially target the early detection and treatment of lung nodules, with plans to expand to additional patient care areas. The collaboration demonstrates Terrebonne General’s commitment to providing the best possible care for its community by leveraging cutting-edge technology to enhance patient outcomes. In this first stage, Terrebonne General is implementing Inflo Health’s AI-empowered incidental lung nodule solution, which leverages machine learning to identify […]
- [East Alabama Medical Center Case Study: Unlocking Quality Improvement Through AI-Driven Problem Solving](https://inflohealth.com/case-studies/east-alabama-medical-center-case-study-unlocking-quality-improvement-through-ai-driven-problem-solving/): East Alabama Medical Center (EAMC), a 314-bed regional referral hospital, has long embraced innovation to improve patient care. Faced with a growing challenge in managing incidental lung nodules—often found during unrelated imaging and critical for early lung cancer detection—EAMC sought a scalable solution that wouldn’t strain clinical resources. The problem? Unstructured radiology reports, inconsistent guideline adherence, and manual tracking processes were making it difficult to ensure timely follow-up. With lung cancer being the deadliest cancer in the U.S., timely action is critical—yet most hospitals, including EAMC, lacked the tools to consistently act on early signs. A High-Impact Collaboration Partnering with […]
- [How Hospital CEOs Can Minimize Failure to Notify Risks in Hospital Radiology Departments](https://inflohealth.com/blog/how-hospital-ceos-can-minimize-radiology-risk/): Hospital CEOs have never been more concerned about patient safety and financial liability. Radiology follow-up management is among the most critical areas to scrutinize, particularly in ensuring timely notification of patients requiring further imaging or intervention. Failure to notify claims can be financially draining, not to mention damaging to an institution’s reputation. CEOs who invest in robust radiology follow-up processes can dramatically mitigate these risks while improving patient care. This article delves into why hospital leaders should prioritize radiology follow-up and offers strategies to reduce legal exposure and enhance operational efficiency. The High Cost of Failure to Notify Claims Legal […]
- [The Trust Algorithm: AI Empowering Clinicians & Improving Care](https://inflohealth.com/blog/trust-algorithm-ai-empowering-clinicians-improving-care/): In Healthcare Business Today, Angela Adams, RN, explores how AI technology is redefining healthcare by enhancing clinical workflows, reducing burdens on healthcare teams, and improving patient outcomes. The article dives into how building trust in AI-driven solutions is key to empowering clinicians and ensuring technology effectively supports, rather than replaces, their expertise. AI in healthcare can streamline complex processes, close care gaps, and provide actionable insights—ultimately fostering a more efficient, patient-centered healthcare system.
- [East Alabama Medical Center, Inflo Health, and ACR ImPower Program Collaboration Boosts Recommendations Follow-Up by 74%](https://inflohealth.com/news/eamc-inflo-health-and-acr-impower-program-collaboration-boosts-recommendations-follow-up-by-74/): Atlanta, Georgia (October 24, 2024) – Inflo Health, a leader in AI-driven radiology follow-up care orchestration, today announced that it has qualified for the American College of Radiology’s (ACR) Learning Network Vendor Partner designation on the heels of a successful collaboration that saw East Alabama Medical Center (EAMC) significantly improve recommendations follow-up rates. Through the partnership, EAMC achieved dramatic improvements in patient safety by better identifying opportunities for imaging follow-up—and completing those follow-ups. The collaboration was two-pronged: EAMC participated in the Recommendations Follow-up improvement collaborative of ACR’s ImPower program, while simultaneously implementing Inflo Health’s software to execute on the measure specifications outlined by the […]
- [Inflo Health's Mission: The Why Behind Our Passion](https://inflohealth.com/videos/inflo-health-mission/)
- [Augusta University Health Announces Partnership with Inflo Health](https://inflohealth.com/news/augusta-university-health-announces-partnership-with-inflo-health/): Atlanta, Georgia (June 14, 2023) – Augusta University Health (AU Health), a comprehensive primary, specialty, and subspecialty healthcare network based in Augusta, Georgia, that serves as the primary teaching affiliate for the Medical College of Georgia, announced today that they are partnering with Inflo Health, a radiology follow-up solution powered by advanced AI and natural language understanding (NLU). Augusta University Health will leverage Inflo Health’s innovative solution to automate the radiology follow-up process for hundreds of thousands of their radiology patients per year. According to an American College of Radiology study, 60% of radiology imaging follow-ups never get completed. Inflo Health estimates […]
- [Inflo Health and Griffin Health: A Shared Commitment to Closing Care Gaps](https://inflohealth.com/case-studies/inflo-health-and-griffin-health-closing-care-gaps/): Griffin Health, a mid-sized health system located in Derby, Connecticut has a mission of patient-centered care at its core. They strive to achieve the four elements of The Quadruple Aim: creating better outcomes for patients, improving the patient experience, lowering costs, and improving the overall clinician experience. However, the health system was experiencing a discrepancy between the number of radiology follow-up studies recommended verse those performed, creating a gap in the patient’s care. In addition to the patient impact, this gap affected several internal teams within the radiology, finance, and legal departments. “Within a matter of weeks, Inflo Health provided […]
- [Team Member Highlight: A Passion for Revolutionizing Preventative Care](https://inflohealth.com/blog/team-member-highlight-a-passion-for-revolutionizing-preventative-care/): Why Inflo Health? The day started in the same way they all did during a surge. I donned my uniform of thin, blue plastic gown, N95 mask already soiled from my shift last night, goggles smeared and cloudy from the corrosive bleach that I use in between each patient. I was logging into my work station when I heard the call over the radio, a bit more frantic than usual. “This is Medic 15 and we have a 65 year old, repeat 6-5 year old, female in acute respiratory distress. We have her on 15L non-rebreather and her O2 Sat […]
- [The Impact of Radiology Turnaround Time for Emergency Departments](https://inflohealth.com/blog/blog-the-impact-of-radiology-turnaround-time-for-emergency-departments/): Emergency Department (ED) visits are on the rise. Coupled with increased use of diagnostic imaging in ED, Radiologists face increased pressure to reduce interpretation turnaround time. Workflow efficiency is the key to solving this problem without compromising quality and patient care. Emergency Departments today Emergency Departments are growing increasingly crowded, with visits in the US growing at 2x the rate of population growth. As the department becomes more crowded, staff may be unable to adhere to proper protocol, and patient care can suffer. A crowded ED contributes to delays in critical treatments, higher rates of medical errors, and increased mortality rates. With more patients than ever, departments […]
- [5 Mistakes Imaging Centers Will Make Post-Pandemic](https://inflohealth.com/blog/5-mistakes-imaging-centers-will-make-post-pandemic/): The COVID-19 pandemic has massively accelerated the adoption and normalization of new technology in healthcare. Here are five mistakes Imaging Centers should look out for- and what to do now. 1. Messy data Lacking standardization in your data will directly impact your ability to retrospectively look back on your data and extract insights as digital health solutions evolve. Having standardized data means you’ll be able to pick an AI solution from the market and efficiently run it on your real-world data and assess results without a long implementation burdon. The principle of using standard systems and processes exists to help […]
- [Inflo Health Partners with Augusta University Health System](https://inflohealth.com/news/inflo-health-partners-with-augusta-university-health-system/): ATLANTA, Georgia (September 29, 2021) – Radiology artificial intelligence (AI) company, Inflo Health, is partnering with Augusta University Health System (AUHS) to develop AI-driven technology being designed to improve follow-up management and workflow efficiency with radiological services. AUHS’s Department of Radiology & Imaging will work collaboratively to develop the AI-driven technology to better manage workloads, flows, and processes and proactively improve follow-up conformance. Inflo Health is focused on integrating AI into operating processes to realize efficiency gains for constrained but growing healthcare organizations, an area needing innovation but overlooked in a market dominated by imaging-diagnostic tools. “The right technology strategy can help […]

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- [Large Language Models (LLMs) Data-Use Policy](https://inflohealth.com/llms-policy/): Last updated: 31 July 2025 1. Scope This policy governs how automated crawlers operated by organizations building or running large language models (“LLMs”) may collect and use publicly available content hosted at inflohealth.com (the “Site”). It supplements—but does not replace—our Privacy Policy. 2. Allowed Uses Subject to the restrictions in Section 3, LLM operators may: Activity Permitted? Conditions Crawling & indexing ✔ Allowed Follow industry-standard crawl-rate limits and robots.txt directives. Training / fine-tuning ✔ Allowed Content may be incorporated into model weights. Inference / retrieval ✔ Allowed Summaries or excerpts (≤ 90 characters) may be shown to end-users. Citation ✔ […]
- [Privacy Policy](https://inflohealth.com/privacy-policy/): This privacy policy applies to the personal data Radilens, LLC (“Inflo Health”) collects on its website (“Application”). If you are a Inflo Health customer, our privacy obligations to you shall be governed by this privacy policy, the terms of our contractual arrangement(s), as well as applicable local privacy laws and regulations. Users may be subject to different protection standards and broader standards may therefore apply to some. In order to learn more about the protection criteria, Users can refer to the applicability section. Owner and Data Controller Attn: Legal, Inflo Health3475 Piedmont Road NE, Suite 1150Atlanta, GA 30305 Owner contact email: legal@inflohealth.com […]
- [Resources](https://inflohealth.com/resources/)
- [Contact Us](https://inflohealth.com/contact/): Contact Us Contact Us
- [Demo Request](https://inflohealth.com/demo/): Request a Demo Achieve High‑Reliability Follow‑up. Let’s Chat. Never Miss a Follow-up Schedule time for a demonstration of Inflo Health. In 30 minutes, we will show you how we: Identify and communicate 100% of recommendations for follow-up Prioritize and automate care coordination across providers and patients Integrate with Cerner, Epic, and other major EHRs Track all points across the follow-up, escalate risks, and mitigate failure points Drive visibility into high-reliability performance metrics Put your organization and your people at the center of our solution Close follow-ups and improve care with Inflo Health. How Mature Is Your Follow-Up Program? FIND OUT […]
- [About Inflo Health — Powering the Technology to Never Miss a Follow-up](https://inflohealth.com/about/): About Inflo Health Powering the Technology to Never Miss a Follow-up. OUR MISSION To create solutions that ensure follow-up care, prevent delayed diagnosis, improve outcomes, and drive health equity. Our Why We’re a team that has worked exclusively in healthcare AI for over 15 years—long enough to see both the transformative power of early detection and the devastating impact of missed follow-ups. We founded Inflo Health because we lost a colleague to a missed follow-up, and we refuse to let this happen again. Diagnostic imaging is a cornerstone of preventive care, yet in the U.S. alone, over 400 million imaging […]
- [Helping Imaging Centers Leverage High-Reliability Follow-Up](https://inflohealth.com/solution/imaging-centers/): Solution Helping Imaging Centers Leverage High-Reliability Follow‑up. Enhanced Quality and Value through Follow‑ups Imaging centers play a crucial role in diagnosing and monitoring patients, yet missed follow-ups can undermine patient safety, increase liability, and strain operations. Inflo Health is purpose-built to help imaging centers not only capture every follow-up recommendation but also ensure each patient receives timely, coordinated care. Follow-up Identification Follow-up Completion Decrease in Manual Navigation Tasks Improvement in Documentation Quality The Only Solution Delivering High‑Reliability Follow‑ups paragraph 1 Effectively solving for missed follow-ups improves the overall quality and effectiveness of services delivered by Imaging Centers and can serve […]
- [Helping Hospitals Achieve High-Reliability Follow-up](https://inflohealth.com/solution/hospitals/): Solution Helping Hospitals Achieve High-Reliability Follow‑up. Elevating Care Quality & Patient Safety Hospitals grapple with the dual challenge of delivering exceptional patient care while managing complex follow-up workflows. Inflo Health delivers a solution purpose-built to help hospitals not just close care gaps but do so reliability and in a way that builds organizational resilience. Follow-up Identification Follow-up Completion Decrease in Manual Navigation Tasks Improvement in Documentation Quality Inflo Health: The Only Solution Delivering High‑Reliability Follow‑ups Inflo Health solves three big challenges for hospitals: Quality Assurance Inflo Health is built to drive quality outcomes including actionable incidental finding follow-up closure, communication […]
- [The Solution for High-Reliability Follow-up](https://inflohealth.com/solution/): Solution Overview The Solution for High‑Reliability Follow‑up. Built for Every Follow‑up, Every Time Follow-up care is a cornerstone of effective healthcare. Using Inflo Health, hospitals and imaging centers can foster open communication, deliver personalized care, and drive patient satisfaction. Our solution is the only follow-up platform purpose-built on the principles of high reliability—helping reduce liability, streamline operations, and enhance care quality. Because of this robust foundation, we power follow-up programs for some of the most complex and challenging patient populations across the U.S. Follow-up Identification Follow-up Completion Decrease in Manual Navigation Tasks Improvement in Documentation Quality Identifying 100% of Follow‑up […]
- [Never Miss a Follow-Up](https://inflohealth.com/): Follow‑Up. Follow‑Up. Powering High-Reliability Follow‑Up Care Request a Demo Request a Demo Trusted by Leading Institutions Augusta Health BayCare Carle EAMC Griffin Health Jackson Hospital Ochsner Sentara Shields St Tammany Terrebonne You Can Achieve High-Reliability Follow-up Move beyond simple lists and alerts to high-reliability follow-up care. You can identify and orchestrate care for 100% of radiology follow-up recommendations. This quality assurance approach is built around the expertise of the radiologist and works to find and mitigate the risks that lead to a missed follow-up. We deliver the vital safety net that ensures no follow-up is missed. Read more about high-reliability […]


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