In her article, “Success in Chaos: Building Resilient Systems for an Unpredictable Future,” Angela Adams, CEO of Inflo Health, emphasizes that chaos is an inherent aspect of healthcare, not an anomaly. With persistent challenges like workforce shortages, evolving reimbursement models, and the rise of AI, healthcare systems must prioritize resilience over mere agility.
Adams advocates for high-reliability systems that anticipate failures, respond swiftly, and learn continuously. She highlights radiology as a prime example of complexity, where incidental findings often go unaddressed due to fragmented follow-up processes. The integration of AI has increased the detection of such findings, but without robust systems to manage them, patient safety and trust are at risk.
To build resilient operations, Adams suggests:
- Prioritize high-risk areas: Focus on processes like radiology follow-ups where variability can have significant consequences.
- Ensure repeatability: Develop AI-enabled workflows that function consistently, regardless of personnel changes.
- Promote transparency: Make data accessible to identify performance trends and areas needing improvement.
- Design for adaptability: Create systems that evolve based on frontline feedback and emerging challenges.
Adams concludes that while healthcare’s complexity is unavoidable, building systems capable of absorbing and adapting to this complexity is essential. Resilience, not perfection, should be the goal, ensuring that patients don’t fall through the cracks in an increasingly intricate healthcare landscape.
