Understanding the Patient’s Journey through Chaos

A Conversation with Kara Trott

June 26, 2025 | Kara Trott discusses transforming healthcare navigation through empathy and innovation, sharing insights from her book, “No One Alone.”

In this engaging “Success in Chaos” episode, healthcare innovator Kara Trott details her journey from outsider to founder of Quantum Health, a billion-dollar enterprise transforming healthcare navigation. Kara emphasizes the critical role of empathy, strategic consumer-centric innovation, and mission-driven leadership. She provides practical insights from her bestselling book, “No One Alone: Humanizing Healthcare as an Outsider,” highlighting how these approaches effectively disrupt healthcare.

Angela and Kandice welcome healthcare innovator Kara Trott, founder and former CEO of Quantum Health. In this inspiring episode, Kara shares insights from her incredible journey of transforming consumer healthcare navigation into a billion-dollar business.

Kara’s new book, No One Alone: Humanizing Healthcare as an Outsider, explores how empathy, consumer-centric approaches, and strategic innovation can profoundly impact healthcare. Listen in to discover how embracing the consumer experience, leveraging outsider perspectives, and building mission-driven companies can effectively disrupt the chaos of healthcare.

You can click here to purchase your copy of No One Alone!

Episode chapter guide:

03:12 A Journey from Law to Healthcare
05:16 The Motivation Behind Writing ‘No One Alone’
08:38 Foundations of Quantum Health: Data and Patient Journey
09:37 Understanding Consumer Behavior in Healthcare
20:24 Navigating the Chaos of Healthcare
23:18 Keys to Success in a Chaotic Environment