Griffin Health, a mid-sized health system located in Derby, Connecticut has a mission of patient-centered care at its core. They strive to achieve the four elements of The Quadruple Aim: creating better outcomes for patients, improving the patient experience, lowering costs, and improving the overall clinician experience. However, the health system was experiencing a discrepancy between the number of radiology follow-up studies recommended verse those performed, creating a gap in the patient's care. In addition to the patient impact, this gap affected several internal teams within the radiology, finance, and legal departments.
Case Study