Griffin Health, a mid-sized health system located in Derby, Connecticut has a mission of patient-centered care at its core. They strive to achieve the four elements of The Quadruple Aim: creating better outcomes for patients, improving the patient experience, lowering costs, and improving the overall clinician experience. However, the health system was experiencing a discrepancy between the number of radiology follow-up studies recommended verse those performed, creating a gap in the patient's care. In addition to the patient impact, this gap affected several internal teams within the radiology, finance, and legal departments.
![woman holding a radiology image](https://images.prismic.io/radilens/16a4b445-d343-4605-a8a6-a6d15779d32f_iStock-1163077337.jpg?auto=format&blend-color=CC212F35&blend-mode=normal&con=10&fit=max&w=3840&q=90)
Case Study