Griffin Health, a mid-sized health system located in Derby, Connecticut has a mission of patient-centered care at its core. They strive to achieve the four elements of The Quadruple Aim: creating better outcomes for patients, improving the patient experience, lowering costs, and improving the overall clinician experience. However, the health system was experiencing a discrepancy between the number of radiology follow-up studies recommended verse those performed, creating a gap in the patient’s care. In addition to the patient impact, this gap affected several internal teams within the radiology, finance, and legal departments.
“Within a matter of weeks, Inflo Health provided us with a tool that met our specific radiology follow-up goals, eliminating the need to invest in additional tools or staff to address these critical care gaps.” – Kristi Popescu, Director of Radiology, Griffin Health
Addressing Follow-up Gaps
Griffin Health, a patient-centered health system based in Derby, Connecticut, is committed to achieving the Quadruple Aim: enhancing patient outcomes, improving patient experiences, reducing healthcare costs, and boosting clinician satisfaction. Despite their dedication, Griffin Health faced significant challenges in consistently tracking and managing radiology follow-up recommendations, resulting in gaps in patient care and increased organizational risk. Research has shown that, on average, 50% of radiology follow-ups fall through the cracks.
To address these challenges, Griffin Health partnered with Inflo Health, leveraging their advanced natural language processing (NLP) technology and workflow automation platform to efficiently and effectively close critical care gaps.
Follow-up Care Objectives
- Close Radiology Follow-up Gaps: Accurately identify and address all radiology recommendations for follow-up imaging.
- Improve Patient Safety and Outcomes: Ensure complete follow-up on actionable imaging recommendations, supporting early detection and cancer screenings.
- Enhance Operational Efficiency: Reduce reliance on manual processes, freeing clinicians and administrative staff to focus more on direct patient care.
- Minimize Medicolegal Risk: Maintain a robust audit trail of radiology follow-up actions to mitigate risk.
The Inflo Health Follow-up Care Solution
- Intelligent NLP Technology: Instantly analyzed radiology reports to identify patients with recommended follow-up studies across all imaging modalities.
- Customizable Worklists: Allowed Griffin Health teams to establish targeted worklists for various clinical programs, ensuring precise management and timely intervention.
- Automated Notifications: Delivered real-time alerts to care teams, prompting necessary actions and ensuring scheduled follow-ups.
- Real-time Performance Metrics: Provided intuitive dashboards, enabling continuous monitoring and improvement of radiology follow-up outcomes.
“Inflo Health designed their platform around clear goals, enabling us to create targeted worklists and see real-time metrics. It has empowered our teams, significantly reducing the time spent tracking follow-ups, while increasing the accuracy and completeness of our radiology programs.” – Christine Cooper, Assistant VP, Diagnostic and Cancer Services, Griffin Health
Accelerated Follow-up Closure and Revenue Improvements
- Improved Patient Safety: Achieved consistent, timely follow-up, enhancing early detection and reducing care gaps.
- Greater Operational Efficiency: Significantly reduced manual tasks, allowing staff to redirect their focus to patient care.
- Reduced Organizational Risk: Established closed-loop communication and comprehensive audit trails, lowering medicolegal liabilities.
- Enhanced Staff Satisfaction: Improved clinician and staff experiences through streamlined workflows and automated processes.
- Increased Utilization: Captured more recommended follow-up studies, driving appropriate utilization back to Griffin Health’s radiology service line.
Closing Care Gaps, Improving Care Quality
By partnering with Inflo Health, Griffin Health successfully addressed a critical challenge in radiology follow-up management. The result was an optimized clinical workflow, improved patient outcomes, reduced organizational risk, and enhanced staff efficiency and satisfaction—ultimately supporting Griffin Health’s commitment to exceptional patient-centered care.
